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Lakeland Community College



Catalog Entries


Fall 2021
Aug 09, 2022
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Information Select the Course Number to get further detail on the course. Select the desired Schedule Type to find available classes for the course.

HLTH 1400 - Customer Service and Healthcare
This course explores the definition and characteristics of healthcare customers and the importance of customer service in today's competitive healthcare market. It emphasizes patient rights and responsibilities, complaint resolution, verbal and non-verbal communication, telephone etiquette and interviewing skills, and laws and regulations as they apply to customer service.
2.000 Credit hours
2.000 Lecture hours
0.000 Lab hours
0.000 Other hours

Levels: Credit
Schedule Types: Lecture, Telecourse, Independent Study, Online, Teleweb

Health Technologies Division
Multi-Skilled Health HLTH Department

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