Catalog Entries |
Fall 2021
Apr 18, 2024 |
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 | Select the Course Number to get further detail on the course. Select the desired Schedule Type to find available classes for the course. |
| HLTH 1400 - Customer Service and Healthcare |
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This course explores the definition and characteristics of healthcare customers and the importance of customer service in today's competitive healthcare market. It emphasizes patient rights and responsibilities, complaint resolution, verbal and non-verbal communication, telephone etiquette and interviewing skills, and laws and regulations as they apply to customer service.
2.000 Credit hours 2.000 Lecture hours 0.000 Lab hours 0.000 Other hours Levels: Credit Schedule Types: Lecture, Telecourse, Independent Study, Online, Teleweb Health Technologies Division Multi-Skilled Health HLTH Department |
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