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Lakeland Community College

 

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Detailed Course Information

 

Fall 2019
Oct 22, 2019
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Information Select the desired Level or Schedule Type to find available classes for the course.

HLTH 1400 - Customer Service and Healthcare
This course explores the definition and characteristics of healthcare customers and the importance of customer service in today's competitive healthcare market. It emphasizes patient rights and responsibilities, complaint resolution, verbal and non-verbal communication, telephone etiquette and interviewing skills, and laws and regulations as they apply to customer service.
2.000 Credit hours
2.000 Lecture hours
0.000 Lab hours
0.000 Other hours

Levels: Credit
Schedule Types: Independent Study, Lecture, Online, Telecourse, Teleweb

Health Technologies Division
Multi-Skilled Health HLTH Department

Restrictions:
Must be enrolled in one of the following Levels:     
      Credit

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